About Garentii

Where is Garentii available?

Garentii is available to tenants, in Germany and Austria.

How does Garentii work?

Instead of paying an expensive cash deposit to your landlord, you as a tenant pay a small fee to guarantee your rental security deposit. This way, you don´t have to pay a cash deposit and keep your money in your pocket for more important things (e.g. furniture, kitchen or stock).

What I need to remember about Garentii?

Garentii is not a “free ride” card. This means, as a tenant you are still obliged to fulfil your rental obligations (ie. pay rent on time, keep my rental in good order).

If at the end of your rental contract you caused some damage or you are in arrears (things happen), and we make a claim payment to your landlord under your rental deposit guarantee, you must reimburse us for expenses and the amount we paid to your landlord.

Apply for a Policy

What if I live with roommates, significant others, etc.?

The Garentii rental deposit guarantee is personal and applies to tenants named in the rental agreement.

How much does Garentii deposit guarantee cost?

We will be happy to calculate your individual contribution. Garentii´s contribution is non-refundable. Get a free quote now!

What are the requirements I need to meet?

No special requirements are needed. However, we will carry out a credit check.
We handle your personal data responsibly, transparently and in accordance with data protection regulations. You can find information on data protection here.

How long does the application process take?

The application takes just a few minutes. If everything looks great, you'll receive an offer immediately for Garentii rental guarantee insurance.

Can I get back my deposit?

Have you already paid your deposit? No problem, we help you get your deposit back from your landlord. You can replace the money you've put down as security for your apartment with the Garentii rental deposit guarantee. Now all your landlord has to do is agree.

My policy

What is Garentii, and how does it work?

Garentii offers a rental deposit guarantee and therefore a clever alternative to a cash deposit. No paperwork and no hidden costs. The landlord is protected and you have more money in your pocket. A win-win situation for everyone!

Instead of paying an expensive cash deposit upfront, you as the tenant pay us a small fee. In the event of damage or loss of rent, if we pay your landlord for the required amount under the Garentii rental deposit guarantee, you as a tenant will have to pay us back.

What is a rental deposit guarantee insurance?

The rental guarantee is an alternative to a cash deposit. This way you don´t have to pay an expensive security cash deposit, and you keep your money for yourself! A rental deposit guarantee is a legally binding commitment where the landlord is protected in event of damages or rent debts of a tenant at the end of tenancy.

What are my benefits as a tenant?

When using Garentii deposit alternative, tenants get a great flexibility and save up to three months of rent in cash deposit when moving in. We make it easy:

  • Save up to 3 months of rent
  • Easy and quick
  • Affordable to pay
  • No hidden fees
Can I see the insurance documents before my purchase?

Sure. You can find the contract documents and further details on our rental deposit guarantee insurance in our IPID and Insurance Terms and Conditions.

Is there a minimum contract period?

No, Garentii rental deposit guarantee insurance can be terminated anytime.

Claims

What happens if I cause damage or don't pay the rent?

We’ll always notify you if your landlord files a claim against your rental guarantee.

As a tenant, you must of course fulfil your rental obligations (pay rent on time and ensure that the apartment is in good condition). In the event of damage to rented property or outstanding rent payments at the end of your lease, your landlord will report the claim to us. We will settle the amount to your landlord and you have to pay us back.

What can I do as a tenant in the event of damage?

We will inform you as soon as your landlord files a claim against your rental deposit guarantee.
You can provide us with all relevant information and documents via the app within 14 days.

Cancel plan

How do I cancel my Garentii deposit guarantee insurance?

You can easily submit your cancellation request for your Garentii rental deposit guarantee insurance at any time via you App:

  • Log in to your account and submit your cancellation request
  • Your landlord is notified and must send us a signed release of liability
  • After receiving the release of liability from your landlord, your payment obligation ends and we will refund you a pro rata of the premiums for the days not used

TIPP: Make sure you remind your landlord to send us the release from liability.

About Garentii

Where is Garentii available?

We’re available to tenants, property owners, and business partners in an ever-growing number of properties in Germany.

How do I implement Garentii?

Our platform is accessible via desktop or mobile for all your tenants.

For our real estate partners, Garentii integrates easily to your existing tools via white label, tracking link, or API.

How does Garentii make money?

Garentii charges tenants a monthly or yearly fee of the total deposit amount. Instead of having to spend €1000s on an upfront deposit, tenants pay as little as €3.00 per month with our deposit alternative.

Garentii also donates a portion of proceeds to important community causes, like fighting homelessness.

What makes Garentii different from other deposit alternatives?

Garentii is the smarter rent deposit alternative that keeps money in renters’ pockets and better protects landlords. We make renting better and safer for everyone:

  • Better tenant experience
  • Smart invitation system
  • Expert maintenance & repair services via Garentii Home Care
  • All-in-one deposit management tool for landlords

My properties

What is Garentii, and how does it work?


Garentii is an affordable deposit guarantee replacing expensive cash deposits.

Garentii makes it easy to manage all deposits in one place. Instead of managing different bank accounts or stacks of paper, we automatically organize it all for you. Plus, you can file claims fast through our online Claim Center.

How do I offer Garentii to tenants?

Sign up for a free Garentii profile. Once approved, you can start inviting tenants from our app.

Is Garentii an option for tenants?

Yes, tenants have the freedom to choose a Garentii policy for their next rental. A deposit alternative like Garentii is in high demand among renters. Over 85% of renters surveyed prefer deposit insurance over a cash deposit.

How do property owners work with Garentii?

Partnering with Garentii is easy and completely free. Apply now, and a member of our onboarding team will reach out to get your Garentii profile set up.

How do I add new properties to my portal?
  1. Log in to your account
  2. Go to ‘My Properties’
  3. Click ‘Add a Property’
  4. Choose ‘Add Manually’ or ‘Mass Import’

For any other questions about adding properties, contact us at onboarding@garentii.com.

What happens if a tenant misses a payment to Garentii?

Nothing to worry about. Your property remains covered throughout the lease.

A tenant made a mistake on their Garentii policy. How can I fix this?

Log in to your account to contact our team. Or, send us an email at help@garentii.com with your tenant’s name or deposit guarantee ID, and we’ll fix the mistake.

Does Garentii cost anything for me?

No - Garentii is always free for landlords and property managers.

What does Garentii cover?

Landlords are covered for excessive damages, unpaid utilities, and missed rent payments in the limit of the total rent deposit amount.

What are my benefits of Garentii as a landlord?
  • Manage all deposits in one place
  • Free to use, always
  • Rent faster and improve NOI
  • On-first-demand payout
  • Reduce bad debt
  • No paperwork. Save time and money.
Will tenants miss rent payments or cause more damages than if they pay a cash deposit?

Absolutely not. Garentii does not offer a free pass. Renters are responsible for damages or missed payments during their lease contract.

Claims

How do Garentii claims work?

Landlords can file claims easily through our online Claim Center.

Garentii pays 100% of the approved claim to the landlord in 48 hours or less. Our team is here to support you and resolve any issues.

Who processes my claims?

Our in-house claims team, along with our Claim Center technology, processes all claims.

Up to 30% of all claim resolutions are automated. You can monitor your claim’s status from submission to resolution.